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Blue Pixels Profits - Customer Support

Welcome to the customer support area for: ClubNylon.com, TiffNaylor.com, AlyssaDivineXXX.com, TheTGirlPass.com, Mistress-Carly.com, PaigeTurnah.com, StraponJane.com, NylonJane.com, Zoefuckpuppet.com, LuciMay.com, ClubCrossDresser.com, TranzMania.com, KimsAnalHeaven.com, NylonBitchYvette.com, KirstysTGPlayground.com, PantieBoyz.com.

Below you will find answers to the most frequent questions and errors, if you cannot find the help you are looking for then you can email support with your question by clicking here

PLEASE NOTE: We operate our support from the UK, our office opening times are regular hours, 9am-5pm. On occassion it may take us up to 24 hours to respond to your request.

Most Commonly Asked Questions:
 

MEMBERSHIP
My login details do not work
My login stopped working
I have forgotten my login details
I wish to cancel my membership

DOWNLOADING
Download speed seems slow compared to my usual speed
I cannot play the member's videos
Videos do not play when using a Mac
Images save as .bmp instead of .jpg
Images appear blurred or distorted

MOBILE DEVICES
iPhone user instructions
iPad user instructions
Android user instructions

REPORT A PROBLEM
There is a broken link in the member's area
An image or video is corrupted when I try to view the file

 

My login details do not work
Please be sure to copy-paste your username and password in the text fields during logon. Logins are case-sensitive! With randomly generated logins it is easy to confuse a letter, number or special character or enter a letter in the wrong case.

If your login no longer works and you believe you still have time left on your subscription then please check the following:

My login stopped working
If your logins all of a sudden stopped working and you received an error page then this means our security software has blocked youy username. This happens when multiple unsuccessful logins are attempted or if there are more than 3 logins from different IP addresses / countries inside a 3 hour period. These blocks are only temporary and will auto release, you can email our support team to reset your user details and get a faster unblock: email support for a username reset - please include your member area username in the email.

I have forgotten my login details
If you have forgotten your login details then complete this form with the relevant signup information.
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I wish to cancel my membership
If you to cancel your membership then please complete this form for CCBill subscriptions or complete this form for Epoch subscriptions, you will need the relevant signup information.
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Download speed seems slow compared to my usual speed
Occasionally during peak hours our sites may appear to have 'slowed', this would normally last for a maximum of 1 hour before we are able to increase our live speeds to accommodate, if you feel that the speed is consistently slow then please email support with your username and a brief description of what time and how often, and we will do everything we can to rectify the issue.
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I cannot play the member's videos
The most common error is video downloads, in particular streaming them from the site, all videos are tested thoroughly in windows media player and are in a standard supported format. If you have errors playing videos from the member's area then please make sure you are using these instructions: right click the video thumbnail and select 'save target as', then save the video to your videos folder or anywhere else you may wish to store them, then you can play them from this location. If this method does not work then email support by clicking here.
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Videos do not play when using a Mac
Some versions of Mac OS did not have a built in .wmv video player, we recommend using the free VLC player which you can download here: http://www.videolan.org/vlc/download-macosx.html
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Images save as .bmp instead of .jpg
This is caused when your browser's temporary internet cache is full. To clean out your cache in Internet Explorer click Tools->Options->General then click delete files option. Then close all browser windows and reopen your browser.

Security software may also cause your files to be saved as .bmp instead of .jpg. Norton Internet Security 2003 has caused this problem. To get around this problem disable Norton while surfing the members' area of our sites and re-enable it once you log off.
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Images appear blurred or distorted
If you are viewing images on one of the sites and the images appear distorted / cartoonish, please read below:

  1. Make sure your color quality settings are set to their highest. In Windows: Control Panel -> Display -> Settings
  2. Make sure your graphics card driver is updated to the latest driver version. You may need to contact your computer manufacturer in order to get an updated driver. An old driver is most likely the cause of the problem.
  3. Update your browser to the latest version.
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iPhone user instructions
Simply tap the MP4 link and the stream will begin - PLEASE BE PATIENT, the video will play. If the video stream is slow or glitchy then for best results I recommend you download the mobile mp4 version on your pc or mac and then copy the file/s to your iphone device via iTunes.
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iPad user instructions
When browsing to the members area you will be redirected to the mobile version of the web site, if you find the videos to be too small (they are designed for iphone) you can click 'PC Version' at the bottom of the page, this will take you to the normal version of the members area, you can then select the larger videos - if only wmv files are available then you will need to install a multi format video player from the apple itunes store - make sure it support WMV files, players such as OPlayer Lite are free to try, so you can make sure it works before making a purchase.
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Android user instructions
You have 2 options:

  • 1) Tap the link to stream, select video player if prompted - be patient, some handsets are slow to load large files, we recommend downloading first, see below.
  • 2) Tap and hold the MP4 link and select 'save link' or similar to save the file to your handset and play at your leisure. IMPORTANT you will need to use the built-in android browser, other browsers such as google chrome do not yet support downloads for this method.
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There is a broken link in the member's area
If you click a link or thumbnail and a 'file not found' screen is displayed then please copy the address from the address bar and email it to support so that we can fix it asap.
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An image or video is corrupted when I try to view the file
If you click a link or thumbnail and the file is not displaying correctly or displays a 'corrupted' pop up warning then please copy the address from the address bar and email it to support so that we can fix it asap.
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